Our normal hours of business are 8.30am to 5.30pm Monday to Friday. Orders received before 2.00pm will generally be despatched same day subject to stock availability and payment method.
Security
We have put into place a secure environment for all your personal details.
Information we do receive will not be passed to a third party.
UK Delivery
We have 2 options selectable from the shopping cart. 1st class post or RM Special Delivery. 1st class post please allow 3 days for delivery. Special delivery is a next day service as long as we get your order before 2.00pm (not Saturdays) with compensation for loss or damage offered by the Post Office (N.B. we cannot be held liable for this service.) Please go to the Royal Mail web site for more information www.royalmail.com Goods that are free delivery. Will be despatched 1st class recorded delivery.
EU Delivery
Pens and refills under £20.00 will be despatched by Airmail. All the rest despatched Airmail Airsure or were this service is not available Air Mail International Recorded Delivery. Please see www.royalmail.com for more details.
We cannot be held responsible for incorrect shipping details provided.
Shortages and non delivery claims must be make within 1 month of our confirmation email that the goods have been shipped.
Track and Trace
To track your delivery, please have the tracking number emailed to you when the goods were shipped and click here to access the Royal Mail Track and Trace Site
Payment
We accept VISA, MASTERCARD and SWITCH. Please note that cheque payments require a mininum of 5 working days to clear. Sorry, we do not accept AMEX or DINERS Cards.
Warranty and Returns
Unless otherwise indicated, hardware items are subject to a 12 month manufacturers back to base warranty. Our terms of business are strictly ex. our premises and therefore any costs associated with any return (for whatever reason) are the responsibility of the purchaser. We strongly suggest all returns are sent back via a tracked delivery method. Goods returned 'not required' will only be accepted if the purchase is within 1 week, the goods are in pristine condition, the packaging undamaged and the product is accompanied by the receipt.
HP Warranty
Faulty Items - In the unlikely event that your calculator becomes faulty, it is covered by the manufacturers 24 month warranty, please call 0207 458 0161 or email: hpcalcclient@de.twenty4help.com
The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.
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