Our normal hours of business are 8.30am to 5.30pm Monday to Friday. Orders received before 2.00pm will generally be despatched same day subject to stock availability and payment method.
Security
We have put into place a secure environment for all your personal details. Information we do receive will not be passed to a third party.
UK Delivery
Machines are despatched via Special Delivery a guaranteed next day (not Saturdays) with compensation for loss or damage offered by the Post Office (N.B. we cannot be held liable for this service.) The average cost of this service is £5.15 ex.VAT (£6.10 inc VAT) or £6.76 VAT (£7.95 inc VAT) for heavier machines. Pens and refills under £15.00 will be despatched 1st class mail goods over £20.00 are despatched via 1st class mail + recorded delivery. Please go to the Royal Mail web site for more information http://www.royalmail.com The average cost is £2.00 but is not a guaranteed next day service. Please see ordering screen for accurate cost. Goods that are free delivery. Will be despatched 1st class recorded delivery.
EU Delivery
Pens and refills under £20.00 will be despatched by Airmail. All the rest despatched Airmail Airsure.
Shortages and non delivery claims must be make within 1 month of our confirmation email that the goods have been shipped.
Track and Trace
To track your delivery, please have the tracking number emailed to you when the goods were shipped and click here to access the Royal Mail Track and Trace Site
Payment
We accept VISA, MASTERCARD and SWITCH. Please note that cheque payments require a mininum of 5 working days to clear. Sorry, we do not accept AMEX or DINERS Cards.
Warranty and Returns
Unless otherwise indicated, hardware items are subject to a 12 month manufacturers back to base warranty. Our terms of business are strictly ex. our premises and therefore any costs associated with any return (for whatever reason) are the responsibility of the purchaser. We strongly suggest all returns are sent back via a tracked delivery method. Goods returned "not required" will only be accepted if the purchase is within 1 week, the goods are in pristine condition, the packaging undamaged and the product is accompanied by the receipt.
HP Warranty
Faulty Items - In the unlikely event that your calculator becomes faulty, it is covered by the manufacturers 24 month warranty, please call 0207 458 0161 or email: hpcalcclient@de.twenty4help.com
The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.
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